Shipping within Singapore
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Standard Delivery: S$4.50 (for orders under S$108), 2–4 business days.
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Express Delivery: Flat S$8, 1–2 business days (orders placed before 12:00 PM for next-day delivery).
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Same Day Delivery: Flat S$16, delivered by 6 PM same day (orders placed before 9:50 AM).
** No walk-ins or self-collection available.
You’ll receive an SMS once we begin packing your order — so you’ll know it’s on the way.
👉 View full delivery details for Singapore here
Shipping within Malaysia
West Malaysia
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Standard Delivery: RM20 flat (orders under RM360), 3–6 business days.
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Express Delivery: RM65 flat, 1–2 business days (select areas only).
East Malaysia
You’ll receive an EMAIL once we begin packing your order — so you’ll know it’s on the way.
👉 View full delivery details for Malaysia here
Shipping within Australia
Standard Delivery (Aramex)
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Cut-off Time: Orders before 9:50 AM (SGT), Mon–Sat, ship same day; after that, next business day
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Delivery Time: 3–6 business days (including packing)
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Delivery Hours: Mon–Fri, 9 AM – 5 PM (AEST)
You’ll receive an EMAIL once we begin packing your order — so you’ll know it’s on the way.
👉 View full delivery details for Australia here
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We only accept return or refund requests from store members. Please sign up [here] before purchasing.
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Requests must be made within 3 calendar days of receiving your order (the day you receive your order counts as Day 1).
Exclusions
- Thermal stockings, socks, gloves
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Final sale or discounted items
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Purchases using non-returnable promo codes
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Free gifts, contest prizes, and giveaways
A processing fee of SGD $3 or 5% per item (whichever is greater) applies. Waived delivery fees will be deducted if your original order qualified for free shipping. Original shipping fees are non-refundable.
All refunds are issued as store credit; cash refunds are not available.
View full Return Policy [here].
Please double-check your size and color before ordering to avoid extra steps and costs.
Exchanges are only accepted from store members. Please sign up [here] before purchasing.
Exchange Process
We don’t offer direct exchanges. To exchange, please submit return/refund request within 3 days of delivery (Day 1 = delivery day). Once approved and received, store credit will be issued within 2–7 business days. Use the credit to reorder your desired item.
Important Notes
Exclusions
- Thermal stockings, socks, gloves
-
Final sale or discounted items
-
Purchases using non-returnable promo codes
-
Free gifts, contest prizes, and giveaways
View full Exchange Policy [here].
The hat is quite big for me. It’s loose and might fly off if there’s a strong wind. But it’s okay. You can wear it on a trip abroad. It’s very stylish. The fabric is very good, thick and soft. The lining is soft. It should be warm when worn.
The product has been received and delivered quite quickly. The product has no problems and is not damaged. The wool hat is soft and looks good. It can keep you warm.
Good, comfortable to wear, beautiful