What is the Exchange Policy?
*Membership Requirement*
We only accept exchange requests from our store members. Requests from non-members cannot be processed.
To enjoy the full benefits of our services, please ensure you are a registered member before making a purchase. Sign up [here].
We currently do not offer direct exchanges.
If you would like to exchange an item (e.g. for a different size or color), please return the original item following our Return Policy. Once your return is processed and store credit has been issued, you may place a new order for the desired item using the store credit.
This ensures you can secure the correct item before it goes out of stock.
Steps to Exchange:
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Submit a Return/Refund Request within 3 calendar days from the date of delivery. The day you receive your order counts as Day 1.
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Once your return is approved, use any courier to send the item back to us.
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After we receive and inspect the returned item, store credit will be issued within 2–7 business days.
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Use the store credit to place a new order for your desired item.
Important Notes:
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Store credit is issued only for eligible returns. Please review our [Return Policy] for full conditions.
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Store credit has no expiry and can be used anytime.
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Exchanges are subject to item availability at the time of re-ordering.
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Original delivery fees are non-refundable and re-delivery charges will apply for new orders.
Exchange Exclusions:
The following items are not eligible for exchange due to hygiene or promotional reasons:
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Thermal stockings, socks, and gloves
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Items marked as final sale or sold at discounted prices
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Items purchased using promotional codes with non-returnable terms
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Free gifts, contest prizes, or giveaway items
If you need any assistance during the process, feel free to reach out to our customer care team at care.tobewarmglobal@gmail.com — we’re happy to help!
